FAQ
I. Membership
You can complete a shopping process without being a member.
Becoming a Loong’s member allows you to enjoy greater discounts on products and receive more learning content.
II. How to Shop
1. How to place an order?
Select your good → Add to cart → Log in / Register (Optional) → Enter shipping address → Choose shipping and payment methods → Confirm order → Make payment
Generally, the goods will be shipped within 72 hours.
2. What are the cancellation policies for orders?
You can modify or cancel your order when the status is “Pending Payment” or “Processing.”
For all other statuses, please contact customer service.
III. Payment
1. What payment methods does the website support?
Credit Card (Visa/Mastercard); PayPal; Alipay
2. What currency are the prices shown in? Can I pay in other currencies?
All prices on the website are displayed in U.S. dollars (USD). At checkout, the amount will be converted into your local currency based on the real-time exchange rate (subject to the final amount shown on the checkout page). If there are significant fluctuations between the RMB and USD exchange rates, the website prices may be adjusted accordingly.
3. What should I do if my payment fails?
Check your bank card details, available balance, or transaction limits; try a different payment method or contact your card issuer.
IV. Delivery
1. Which countries/regions do you ship to? How much is the shipping fee?
We offer free shipping and cover customs duties for physical products, with delivery available to Asia, North America, Europe, and Australia (excluding regions affected by war or conflict).
2. How long will the overseas delivery take?
Usually it takes 7–20 working days (according to the destination and local custom), you can track your order.
3. How to track my order?
You can find it from “your order”.
4. What if the product shipped is broken or I receive a wrong product?
Due to the special nature of this product, returns or exchanges are not accepted. However, if the item is damaged during shipping, please contact customer service to arrange a replacement.
V. About the Goods
1. Source of the goods
All products and services are provided by professional, high-quality suppliers or qualified experts.
Products are categorized into standard items, master items, custom-made items, and non-shippable digital content and services. Please refer to the product descriptions for details.
2. Do the size or color differ from the actual product?
Colors may vary slightly due to screen display differences; product dimensions are mostly measured manually and may have minor variations.
VI. Privacy Policies
We take your privacy and data security seriously.
Our website uses industry-standard security measures, including SSL encryption, to protect your personal information during data transmission.
For detailed information on how we collect, use, store, and protect your data, please refer to our full Privacy Policy:
👉 https://luckboutique.com/privacy-policy/
VII. Customer Support
1. Does the website support multiple languages?
The website is in English only, and our staff can deal with the massages in both English and Chinese.
2. Customer service
By service email and onsite messenger.